Refunds and cancellations, without the fine-print maze.

01

One-time purchases

You may request a monetary refund within 14 days of buying a one-time credit pack if none of the paid credits from that purchase have been used.

Once any paid credit from the pack has been used, we do not normally offer a monetary refund for the pack. Exceptions required by law and the payment-error cases below still apply.

02

Subscriptions and cancellation

Subscriptions renew automatically until cancelled. You can cancel from Billing & Subscription in your account at any time before the next renewal.

• Cancellation takes effect at the end of the current paid billing period.
• You keep access through that date and no future renewal is charged.
• We do not normally provide a prorated refund for a billing period that has already started.
• Unused account-balance credits remain in your account and do not expire after cancellation.

03

Accidental renewals

If a subscription renewed by mistake, contact us within 7 days of the renewal. We will refund that renewal when none of the new period's credits have been used. If any new-period credit has been used, the request is reviewed under applicable law and the payment-error rules below.

04

Generation credits

A credit return is not the same as a monetary refund. It restores a generation credit to your QuickStaging balance so you can try again.

• If a generation fails and no result is delivered, its credit is returned automatically.
• For an eligible completed result you do not like, use the credit-return action within 10 minutes. One self-service credit return is available per 24 hours.
• Aesthetic preference or dissatisfaction with a delivered AI result does not by itself create a monetary-refund right.

05

Payment errors and monetary refunds

Monetary refunds are processed by Lemon Squeezy, our merchant of record, to the original payment method. Processing time after approval depends on the bank or payment provider.

• Duplicate or incorrect charges are refunded after verification.
• Report an unauthorized payment promptly so it can be investigated.
• If a technical failure prevents the purchased service from being provided at all, we will restore the credits or provide an appropriate monetary refund.

06

Fair use and mandatory rights

Fraud, repeated refund abuse, manipulated usage, and chargebacks raised without first contacting us may be reviewed and may lead to account restrictions.

Nothing in this policy limits consumer rights that cannot legally be waived. Where applicable law provides stronger rights, those rights take priority.